Terms & Conditions
Terms and Conditions
By reading these terms and conditions and placing an order with Kezzies Creations you are agreeing to the following Welcome to Kezzies Creations, I pride myself on making gorgeous handmade bespoke gift items from glassware to frames and other gift items, although my main business is Weddings all designs and items can be handmade and designed for any occasion/event that you have coming up.
Please know that I solely run Kezzies Creations and all handmade items and all work that goes with it is all completed by myself. All the items on my business page are all handmade to order, Please note all items are made to the very same high standard whether you are ordering one item or 30 items - all my designs are a little more intricate with vinyl designs, glitter detail and added extras like rhinestoning where each and everyone is placed by hand.
I always ask customers to allow 3/4 weeks turnaround from order to date of dispatch but this can be much less at times, This time period allows items to be made, any glues paint and sealers to be correctly dried before dispatching to you. If you would like to purchase and have a specific date within 4weeks from order date please contact me to make 100% sure the item can be made and to you in the specified time. If you have not contacted me to check your items can be made and dispatched by your specified date no refunds will be made for late arrivals in this case.
I will always aim to get orders dispatched to you quicker if I can, items are sent 2nd class signed for. Please note once i have posted the item i have no control over how long royal Mail take to deliver to you - parcels have to be missing 15 days before a claim can be made. If you have not received your parcel, please contact me after an adequate time and I will be happy to chase up the claim and send out a replacement if required.
Please double check all colour options and personalising details as I make orders exactly as you have requested, if the error is on your part then a cost will incur to rectify this. It is the responsibility of the customer to ensure that your delivery address has been entered correctly, and it is correct on any paypal payments I am allowed to photograph and use the pictures for the personalised item I have made for you for my facebook page to show other customers different variations of colours styles decoration etc used. However, if you have an occasion where the items are for gifts I will ask you first if I can use the photo as I wouldn't want to ruin any surprises.
As a lot of my items are glittered I would like to inform you that all glitters glues and sealers are non toxic. Glasses are also NOT dishwasher safe, handwash only with warm water and dry immediately. As many items are made of wood, there may be naturally occurring knots, grain patterns and colour variations, which help to enhance the beauty of the wood. I do not refund or replace items on items on account of the knots and/or grains patterns in the wood.
As most of my items are fragile I package and wrap them safely, however in the event of an item being damaged in the post, I will be happy to replace the damaged part of the item. Please contact me on receipt of receiving the damaged goods with a photograph. In the unlikely event that you have received your item and I have made an error, I will replace the item as soon as possible Any other queries please dont hesitate to contact me.